Frequently Asked Questions
Can I go overseas and leave my goods long term?
Yes, we have many customers who have been away for a long time and have come back to find their belongings in perfect condition.
Do I have to give notice that I wish to finish my storage?
Yes, please give us 7 days’ notice.
Can I book space ahead of time?
This depends on the availability of the size you need. Usually this is fine.
What happens if I underestimate the amount of space I need?
If we cannot immediately rent you a bigger storage unit, we will usually be able to give you extra space at the same rate. Use our storage calculator to work out what size unit you will need.
What should I know about packing?
Look after your back - don’t lift too heavy. We suggest you keep the weight of all packing cartons under 15 kilo. With a thick marker pen, list the contents of each carton on the side. Read more of our packing tips here.
How do I move appliances?
Defrost refrigerators. Empty all water out. Tape all appliance doors shut when moving. Wedge doors open in storage. Secure all movable parts with paper or wedge. Wrap a paper pad around each item for protection. Always clean your stove before moving it.
What storage precautions should I take ?
Do not store flammable liquids or paint.
Do empty your lawn mower of petrol.
Do empty your washing machine of water.
Do clean out your fridge and freezer, and store with doors ajar if possible.
Do not store food.
Warning: DO NOT STORE COMBUSTIBLES OR PERISHABLES!
DO NOT store flammable items such as old paint, cleaning fluids, gasoline, etc. Make certain all fuel is drained or burned out of gasoline powered equipment. Throw away anything that could possibly cause fire. DO NOT store food in open containers or any item which could attract rodents or pests.
